Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game result is determined by chance or by the rules of the relevant game. Previous results do not improve the likelihood of a future win, and a losing streak does not mean that a win is due. Avoid systems, claims or strategies that suggest losses can be recovered through continued play.

Only gamble with money you can afford to lose after essential expenses have been paid. Gambling funds should never be taken from rent, mortgage payments, bills, food, education, savings or money set aside for other important needs. Do not use borrowed money, credit intended for essential spending or money belonging to another person to gamble.

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the site.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Do not chase losses by gambling more or increasing bet amounts.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of drugs.
• Do not gamble as a way to solve financial problems or change your mood.
• Treat winnings as winnings and losses as losses; do not immediately return either to play.

A budget can help you make decisions before emotions or excitement affect your judgement. Consider deciding in advance how much you are prepared to spend over a day, week or month. When that amount has been reached, stop gambling, even if you feel that a win may be close. A limit only helps when it is realistic and followed consistently.

Tools and account controls

Depending on the services available through your account, National Casino may provide controls designed to help you manage your gambling. These can include deposit limits, wagering or spending limits, session reminders, time-outs and account restrictions. Review the options in your account and choose controls that match your personal circumstances.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account during a selected period. Before setting a limit, consider your income, regular commitments and any other gambling activity. A deposit limit is not a guarantee that you will not lose money, because deposited funds may still be used to place bets. It is one practical measure that can support a wider personal budget.

Time-outs and breaks

A time-out can prevent access to gambling for a selected period and may be useful when you want to take a short break, reassess your habits or regain control. Use breaks before gambling becomes a serious concern. During a break, remove gambling applications or shortcuts, avoid promotional messages where possible and spend time on other activities.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a longer period. If you believe self-exclusion is appropriate, request it through the account or support process made available by the site. Read the conditions carefully before confirming your request. Do not create another account or use another person’s account while excluded, as doing so can undermine the protection the restriction is intended to provide.

If a control is difficult to use, does not reflect your intention or does not provide the support you need, stop gambling and contact the available support team through the site. Account controls are helpful tools, but they are not a replacement for professional advice or a personal plan to address gambling harm.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem until the effects become serious. You do not need to wait for a crisis before asking for help.

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Hiding gambling, transactions or losses from family, friends or colleagues.
• Borrowing money, selling possessions or missing bills because of gambling.
• Feeling restless, irritable or anxious when trying to reduce or stop.
• Thinking about gambling during work, study, family time or other activities.
• Neglecting responsibilities, sleep, health or relationships.
• Gambling to escape sadness, stress, loneliness or other difficult feelings.
• Making repeated promises to stop or cut down but finding it difficult to do so.
• Feeling shame, hopelessness or distress because of gambling.

If any of these signs apply to you, consider stopping play and speaking with someone you trust. A clear conversation with a partner, family member or friend can provide accountability and practical support. You can also seek confidential help from a recognised Australian gambling support service or a qualified health professional. Support is available for people who gamble and for family members or friends affected by another person’s gambling.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance through appropriate emergency or crisis support in Australia. If you are thinking about harming yourself or someone else, contact emergency services or a crisis service without delay. Your safety is more important than any gambling account, balance or loss.

Our safer gambling responsibilities

National Casino aims to provide clear information and practical options that support informed decisions. This includes making responsible gaming information available, offering account controls where provided, handling personal information in accordance with the applicable privacy requirements and responding to concerns raised through the site’s support channels.

Players must meet the applicable minimum age requirement and comply with all laws and account conditions that apply to them. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep your login details secure and contact the site promptly if you believe your account has been accessed without permission.

Marketing communications can influence gambling decisions. Use the communication preferences available in your account if you want to reduce or stop promotional messages. You can also take a break from gambling content by removing notifications, unsubscribing where available and avoiding websites or social media accounts that encourage continued play.

Responsible gambling is a shared responsibility. The site can provide information and account features, but only you can decide whether gambling fits your budget, time and wellbeing. If you have concerns, act early: set a restriction, stop play, tell someone you trust and obtain independent support. You may use the support options available through National Casino to ask questions about account controls or safer gambling measures, without providing or relying on invented contact details.

1. Check your budget and decide what you can afford before gambling.
2. Set suitable time and spending controls before starting a session.
3. Stop when your limit is reached, regardless of the result.
4. Review your gambling regularly and look for changes in your behaviour.
5. Ask for support promptly if gambling becomes stressful, secretive or difficult to control.