National Casino Terms & Conditions

1. General terms

These Terms & Conditions form an agreement between you and the operator of National Casino. They apply to your access to and use of the website, your player account, available games, payment features, promotional features and any other related service. Additional terms may apply to particular games, promotions, competitions or payment methods. Where additional terms are provided, you should read them before taking part.

National Casino may update these terms from time to time. Changes may be made to reflect changes in the service, technology, applicable requirements or business practices. The latest version published on the website will apply from the stated effective date, or from the time it is posted where no date is provided. You should review this page regularly. If you do not agree with an update, you must stop using the service and follow any available account closure process.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable laws. National Casino does not invite anyone to use the service where doing so would be unlawful.

Eligibility and account registration

• You must meet the minimum legal age and all other eligibility requirements that apply to you.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You must keep your account details updated if your circumstances or personal information change.
• You may only create and use an account for yourself, unless the operator has expressly authorised another arrangement.
• You must not create multiple accounts, impersonate another person or allow another person to use your account.
• You may be asked to complete identity, age, location, payment or source-of-funds checks before using particular features or withdrawing funds.

You are responsible for keeping your login details confidential and for activity carried out through your account. Tell National Casino promptly if you believe your account has been accessed without permission or if your login details may have been compromised. You should use a strong password, avoid sharing it and log out from shared devices.

2. Accounts, payments and gameplay

Deposits and withdrawals

Deposits and withdrawals must be made using payment methods that are available to you through the website and that you are authorised to use. You must not use a payment method belonging to another person without permission. National Casino may reject, delay or review a transaction where information is incomplete, a payment cannot be verified, a payment provider requires further checks or activity appears inconsistent with these terms or applicable requirements.

Any displayed balance, transaction record or account statement is subject to verification and correction of genuine errors. You should check your account activity and raise any concern through the available support channels as soon as reasonably possible. National Casino may request further information before processing an account-related request.

Games and account balance

Games are provided for entertainment and involve risk. Outcomes are determined by the applicable game rules and, where relevant, randomised systems. You accept that losses may occur and that you should only play with funds you can afford to lose. No information on the website guarantees a particular result, return or level of success.

You must not use software, devices, scripts or techniques intended to interfere with games, payment processing, security controls or the normal operation of the website. You must not exploit an error, manipulate game outcomes, use automated play, engage in fraudulent conduct or assist another person to do so. Suspected misuse may result in an investigation, restriction, suspension or closure of an account, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may explain eligibility, qualifying activity, expiry, wagering or playthrough conditions, maximum values, excluded games, withdrawal restrictions and other limitations. You should read the relevant promotion terms before accepting or using an offer. If promotional terms conflict with these general terms, the promotion terms will apply only to that promotion.

National Casino may amend, suspend or withdraw a promotion where reasonably necessary, including where there is suspected abuse, technical difficulty, legal change or an obvious error. A promotion must not be used in a way that is misleading, fraudulent or contrary to its stated conditions.

3. Responsible gambling, privacy and acceptable use

Responsible gambling

National Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial difficulties or recover previous losses. Set a budget before you play, keep track of time and spending, take regular breaks and do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your decisions.

Tools or account options may be available to help you manage your play, such as deposit controls, activity limits, time-outs or account closure. Availability and conditions may vary. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling support service. You can also request help through the support channels made available on the website.

Privacy and communications

Personal information is handled in accordance with the National Casino Privacy Policy. By using the service, you acknowledge that information may be collected, used, stored and disclosed for purposes such as account administration, identity verification, payment processing, security, customer support, responsible gambling measures, legal compliance and service improvement.

You may receive service messages that are necessary for your account or transactions. Marketing communications may be subject to your preferences and applicable law. You should keep your contact and notification preferences current and follow the available instructions if you no longer wish to receive optional marketing messages.

Prohibited use

• Do not use the website for unlawful, fraudulent or deceptive activity.
• Do not attempt to bypass age, identity, location, security or responsible gambling controls.
• Do not upload or transmit malicious code, harmful material or content that infringes another person's rights.
• Do not disrupt, overload, copy, scrape, reverse engineer or interfere with the website or its underlying systems.
• Do not use another person's account, payment method, personal information or identity.
• Do not publish abusive, threatening or discriminatory material through any feature provided by the service.

4. Service availability, suspension and legal information

National Casino aims to keep the website and services available, but continuous or error-free access cannot be guaranteed. The website may be unavailable or restricted because of maintenance, upgrades, technical faults, internet or telecommunications issues, payment-provider interruptions, security events or circumstances outside reasonable control. Game information, balances or other displayed content may occasionally be affected by an error and may require correction.

National Casino may suspend, restrict or close an account where necessary to protect the service, meet legal or compliance obligations, verify information, investigate suspected misuse, manage responsible gambling concerns or enforce these terms. Where permitted, you may be informed of the reason. Restrictions may remain in place while checks or investigations are completed.

You may stop using the service at any time. Account closure does not remove obligations or rights that arose before closure, including obligations relating to transactions, investigations, disputes, responsible gambling controls or compliance checks. Any handling of remaining funds will be subject to verification, applicable law and the rules of the relevant payment method.

Intellectual property

The website, including its text, branding, graphics, software, layout and other content, is protected by intellectual property rights. You may use the website only for personal, lawful purposes in accordance with these terms. You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without permission, except where permitted by law.

Liability and applicable law

To the extent permitted by law, National Casino is not responsible for loss caused by events outside reasonable control, interruptions to networks or payment services, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

These terms are intended to operate consistently with applicable Australian law and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue to operate. If you have a question, complaint or concern about the service or these terms, please use the support or contact options available on the National Casino website.