Betting Rules

1. General betting conditions

National Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the website. The available products, markets and features may vary according to your location, account status, device, verification requirements and other operational considerations. You are responsible for checking the information shown on the relevant betting or game screen before taking part.

You must be legally permitted to use the service in your jurisdiction and must satisfy any applicable minimum age requirement. You must not use the service if online gambling is prohibited where you are located. National Casino may restrict, suspend or close an account where it reasonably believes that a user is not eligible, has provided inaccurate information, is located in a restricted area or has otherwise breached these rules.

Only one personal account should be used unless National Casino has expressly approved another arrangement. Accounts must be registered in the user’s own name and must not be sold, transferred, rented or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you should stop using it and contact customer support through the available website channels.

• Provide complete, accurate and current information when registering and when responding to verification requests.
• Use only payment methods that belong to you or that you are authorised to use.
• Do not use the service for unlawful purposes, fraud, money laundering or any activity designed to manipulate an outcome.
• Do not use automated software, bots, scraping tools or other methods that interfere with the website or betting systems.
• Do not attempt to exploit an error, technical fault, pricing mistake or security weakness.

National Casino may carry out identity, age, location, payment and source-of-funds checks where required. A bet or transaction may be delayed, declined or placed on hold while checks are completed. You may be asked to provide documents that are reasonably necessary for verification. Personal information collected for these purposes will be handled in accordance with the Privacy Policy and applicable privacy obligations.

2. Placing and confirming bets

Before confirming a bet, you should review the selected event, market, outcome, stake, odds or other displayed terms. A bet is generally treated as accepted only when it has been recorded by the betting system and a confirmation is shown in your account or betting history. An entry placed in a bet slip, shopping basket or similar area is not necessarily an accepted bet.

You are responsible for checking that your selections and stake are correct before confirmation. Once accepted, a bet usually cannot be changed, withdrawn or cancelled unless the relevant product rules expressly allow it. If a bet is not accepted, the stake should not be treated as committed to that bet, although a temporary payment authorisation may appear until released by the payment provider.

Displayed odds, prices, game information and other details are provided for information and may change before a bet is accepted. Where a price or market is clearly displayed in error, National Casino may correct the error and apply the applicable correction or voiding process. The outcome will depend on the circumstances and the specific rules for the relevant product.

Bet records and transaction history

Your account history may show accepted bets, stakes, returns, adjustments, cancellations and other account activity. You should check your history regularly and raise any apparent discrepancy through the available support channel as soon as reasonably possible. Records maintained by the betting system may be used when determining whether a bet was accepted, settled or adjusted, subject to applicable law and any correction of a confirmed system error.

Bet limits and restrictions

Minimum and maximum stakes, market limits, account limits and other restrictions may apply. These limits can differ between products, events, games, payment methods and account circumstances. National Casino may refuse or limit a bet where permitted by law and may apply restrictions to manage operational, integrity, legal or responsible gambling requirements. Any applicable limit should be reviewed before confirming your bet.

3. Settlement, results and cancellations

Bets are settled using the official result or outcome determined under the rules for the relevant product. Different events and products may use different sources, definitions and settlement procedures. For example, a sports market may depend on the official result, while a casino or virtual product may depend on the result generated or recorded by the applicable game system. The product page or market information should be checked for the rules that apply.

If an event is abandoned, postponed, interrupted, rescheduled, changed or otherwise affected, the applicable product rules will determine whether bets remain valid, are carried forward, are settled on another basis or are cancelled. A bet may also be cancelled or voided if the market was offered in error, the event was not conducted as described, the result cannot be reliably determined, or a technical or integrity issue affects the bet.

Where a bet is cancelled or voided, the usual outcome is that the relevant stake is returned or removed from the settlement calculation, subject to the product rules. A multiple or combination bet may be affected differently from a single bet. You should not assume that every selection in a combined bet will be treated in the same way.

National Casino may correct an obvious settlement error, including an incorrect return, incorrect result or incorrect account adjustment. If an amount is credited to your account in error, you must not knowingly withdraw or use it. The error may be reversed or corrected in accordance with the applicable rules and law. If you have already used an incorrect credit, the account may be reviewed before further activity is permitted.

• Check the status of your bets in your account history after an event or game has concluded.
• Allow reasonable time for results and settlements to be processed.
• Keep records of relevant bet confirmations and account transactions.
• Report a suspected settlement or account error promptly.
• Do not treat a pending bet as a winning or losing bet until it has been formally settled.

4. Payments, promotions and account actions

Deposits, withdrawals and other financial transactions are subject to the payment method rules, verification requirements and any limits displayed at the time of the transaction. A transaction may be delayed, declined or reviewed for security, compliance or technical reasons. You remain responsible for checking the amount and destination of each transaction before confirming it.

Promotions, bonuses, rewards and promotional betting offers are governed by their own terms. Those terms should explain eligibility, qualifying activity, expiry, contribution rules, playthrough or wagering requirements, excluded products, maximum values and any withdrawal conditions where relevant. If a promotional term conflicts with a general rule, the specific promotional term may apply to that offer. National Casino may withdraw or amend an offer where permitted by its terms and applicable law.

Account closure, suspension, self-exclusion and other account controls may affect access to bets, promotions, funds and account history. If you request a gambling break or self-exclusion, you must not attempt to create another account or use another person’s account to continue gambling. National Casino may take reasonable steps to prevent circumvention of account controls.

Technical interruptions

Internet connections, mobile networks, software, payment services and third-party systems may experience interruptions or errors. National Casino does not treat an unsuccessful or incomplete request as an accepted bet unless the system records and confirms it. If a technical problem creates an inconsistent result or affects the integrity of a market, the relevant bet may be reviewed, corrected or cancelled under the applicable rules.

5. Responsible gambling and support

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start, use only money you can afford to lose and avoid chasing losses. Take regular breaks and keep track of the time and money you spend. Never gamble when you are affected by alcohol, medication, stress or other factors that may affect your judgement.

1. Decide how much you can afford to spend before placing a bet.
2. Set personal deposit, spending, time or loss limits where these tools are available.
3. Do not borrow money, sell possessions or use essential household funds to gamble.
4. Do not increase stakes because of a losing run or the belief that a win is due.
5. Use a temporary break, account restriction or self-exclusion if gambling is no longer enjoyable or feels difficult to control.
6. Seek independent help if gambling is affecting your finances, relationships, work, health or wellbeing.

If you are concerned about your gambling, use the responsible gambling tools and information available on the website. You can also seek support from an appropriate Australian gambling support service, health professional or financial counsellor. If you are in immediate danger or experiencing a crisis, contact emergency services or an urgent support service in your area.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or any product-specific rules. National Casino may update these rules from time to time. The version displayed on the website at the time of your activity will generally apply, subject to any notice or legal requirement. If you have questions about a bet, account action or rule, review the relevant product information and contact National Casino through the support options made available on the website.