Privacy Policy

Information we may collect

The information we handle depends on how you use National Casino and which services you access. We may collect information that identifies you, relates to your account or helps us operate a secure online gambling service. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also record information about your communications with us, including questions, requests, complaints and other support interactions.

Verification and compliance information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address or other information reasonably needed for checks. We may use these records to prevent fraud, protect accounts, meet legal and compliance responsibilities, and support the safe use of our services.

Payment and transaction information

We may record deposits, withdrawals, bets, winnings, account balances, payment method details and related transaction information. Payment processing may involve specialist payment providers. We handle transaction records to process activity, resolve payment questions, identify unusual activity, maintain accurate account records and meet applicable obligations.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location and the dates and times of activity. We may also collect information about how you interact with website features. This information can help us maintain security, understand performance, improve the website and identify technical problems.

How we use information

National Casino may use personal information for the following purposes. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with this Privacy Policy.

• To create, administer and secure your account.
• To provide website features, gambling services and customer support.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and eligibility.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent suspicious, unlawful or harmful activity.
• To maintain accurate records of account activity and transactions.
• To meet legal, regulatory, tax, responsible gambling and other compliance obligations.
• To communicate with you about your account, service updates, security matters and support requests.
• To understand website usage, troubleshoot faults and improve functionality.
• To send marketing communications where permitted and where you have provided any consent that may be required.
• To protect the rights, property, safety and systems of National Casino, its players and relevant service providers.

We may combine information from your account, transactions, verification activity, device use and communications when this is reasonably necessary for these purposes. We do not treat marketing as a condition of using core account services. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting us.

Sharing information

Personal information may be shared with service providers that help operate the website and provide services, such as payment processing, identity verification, technical hosting, customer support, security monitoring, analytics and communications. These providers should only receive information relevant to the services they perform and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to prevent fraud or security incidents, respond to lawful requests, protect people or property, resolve disputes, or meet legal and compliance requirements. We do not sell personal information as a normal part of operating the service. Where information is handled by providers in other countries, the handling may be subject to the arrangements and protections applicable to those providers.

Cookies and similar technologies

National Casino may use cookies and similar technologies to help the website function, remember preferences, keep sessions secure, understand website performance and support relevant communications. Cookies are small files or data elements stored on your device by your browser. Some are necessary for core features, while others help us analyse use of the website or improve the experience.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be remembered. Browser controls differ, so you should check the help information for your particular browser or device.

Security and account protection

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or supplier processes. No website, device or transmission method can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password and notify us promptly if you believe your account or information has been compromised.

Storage, retention and account closure

Personal information may be stored in electronic systems operated by National Casino or by service providers acting on its behalf. We take reasonable steps to ensure that information is handled for appropriate purposes and protected against unauthorised access. Access to personal information is limited to people and providers who need it for their work or for a permitted purpose.

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.

Closing an account does not automatically erase every record connected with it. For example, transaction, verification, fraud prevention, security or compliance records may need to be retained. Information that is retained will continue to be handled for the applicable purpose and will not be used for unrelated marketing where you have withdrawn marketing consent.

Links and third-party services

The website may contain links to third-party websites, payment services or other services. Those services have their own privacy practices and terms. This Privacy Policy does not control how an independent third party collects or uses information, so you should review the relevant privacy information before providing personal details.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may be able to ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, delete information that no longer needs to be retained, or withdraw consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.

To exercise your data rights, send a request to support@national-casino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or acting on a deletion request. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

• For access, ask us for a copy or summary of the personal information held about you.
• For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where possible.
• For deletion, explain which information you want removed. We will consider the request subject to any record-keeping, security or legal requirements that apply.
• To withdraw marketing consent, contact support@national-casino.wtf or use the unsubscribe instructions in a marketing message. Service and account communications may still be sent where they are needed to operate or secure your account.

We will review reasonable requests and respond within an appropriate timeframe. In some cases, we may need to retain information, restrict the way it is used or explain why a request cannot be completed in full. If you are dissatisfied with our response, you may seek independent privacy guidance or make a complaint to the relevant privacy authority in Australia.

Updates to this Privacy Policy

We may update this Privacy Policy when our services, information practices or legal responsibilities change. The updated version will be made available on the website and will apply from the date it is published, unless stated otherwise. We encourage you to review this page periodically so you understand how current information practices apply to your use of National Casino.